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BBC Audiobooks America
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Frequently Asked Questions
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General FAQ
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Q 1.
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What formats do you offer?
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A.
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We offer CD's, MP3CD's and Playaways.
CD's hold up to 80 minutes of digital audio material.
MP3CD's require a compatible player and hold up to 12 hours of material.
Newer CD/DVD players are able to play MP3CD's.
Playaways are pre-loaded digital players with one title.
*Digital downloads available at OverDrive
and NetLibrary
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Q 2.
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What’s the difference between
radio dramatization and unabridged audiobooks?
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A.
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Dramatization is an adaptation of a work such as a book, recorded with
a full cast often including sound effects and music.
Unabridged is the full unedited version of the original text.
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Q 3.
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What literary genres are available from BBC Audiobooks America?
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A.
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Adventure, African-American, Agatha Christie, Arkangel Shakespeare, Autobiography-Memoir, BBC Radio, BBC Video, Biography, Business, Children's, Classics, Comedy-Humor, Crime, Fantasy, Gentle Listens, Hardcover Westerns, Health, Historical, Horror, Inspirations, Liberary, Military, Mystery, Nature, Philosophy, Politics, Romance, Science Fiction, Self-Help, Series, Short Stories, Suspense, Travel, Thriller, True Crime, Western, Womens,
Old Time Radio, |
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Q 4.
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Does BBC Audiobooks America have a Privacy Policy?
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A.
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BBC Audiobooks America is dedicated to protecting your privacy.
Click Here to read our policy.
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My Account
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Q 5.
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How do I create a Library Account?
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A.
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Register Here
If you have any questions, please call Customer Service at 1-800-621-0182.
Office hours are Monday to Friday 8:30-5:00 P.M. Eastern Time.
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Q 6.
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When am I billed?
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A.
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You will not be billed until your order leaves our shelves and is on its
way to you.
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Q 7.
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How do I change my email address, password, mailing/billing address or credit card number?
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A.
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You can change any of your information by clicking on Your Account and following
the instructions.
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Ordering
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Q 9.
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What credit cards do you accept?
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A.
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We accept Visa, MasterCard, American Express and Procurement Cards.
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Q 10.
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Do I get charged tax?
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A.
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That depends on where you live. Customers in CA, CO, FL, MA, MD, MI, NJ, NY,
RI, WA, WI and IL will be required to pay their state’s sales tax.
This will be tabulated at check out.
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Standing Orders
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Q 11.
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What should I do if I am having trouble accessing Standing Orders?
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A.
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In order to access standing orders you must have an active web account.
Register Here
or call Customer Service at 1-800-621-0182 if you are having trouble logging in with your current account.
Office hours are Monday to Friday 8:30-5:00 P.M. Eastern Time.
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Q 12.
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What Standing Order Plans do you offer?
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A.
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You can see the list of the current Standing Order plans on the Standing Order entry page. Click Here to view our Standing Order Plan Descriptions.
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Shipping
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Q 13.
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What are my options for receiving backorders?
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A.
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Backorders are shipped as they become available. The shipping is consolidated whenever possible.
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Q 14.
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How is my order shipped?
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A.
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Orders are shipped Best Method based on cost unless otherwise requested by the customer.
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Q 15.
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What if my order arrives damaged?
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A.
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In this rare instance, please email our Customer Service
or call 1 (800) 621-0182 and we will promptly replace the damaged items.
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Q 16.
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When will I receive my Order?
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A.
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We will e-mail you when your order leaves our facility. We will also give you a tracking number which you can follow the progress of your package.
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Q 17.
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What is BBC Audiobooks America's Return Policy?
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A.
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BBC Audiobooks America accepts returns on all products as long as they are not processed. If a product is defective or was a shipping error on our part, we pay the return shipping cost. In the case of a customer error, they pay the return shipping. |
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Your Cart
