AudioGO

Frequently Asked Questions

	Regarding Changeover from BBC to AudioGO
	Business is as usual until further notice: • W-9s are the same. Click Here to Download W-9 (PDF) • The remit to name can be either BBC Audiobooks America or AudioGO. • Our email addresses are currently the same.
	General FAQ
1.	What formats do you offer?
2.	What’s the difference between dramatizations and unabridged audiobooks?
3.	What literary genres are available from AudioGO?
4.	Does AudioGO have a Privacy Policy?

	Your Account
5.	How do I create a Library Account?
6.	When am I billed?
7.	How do I change my email address, password or mailing/billing address?

	Ordering
8.	Does AudioGO provide processing?
9.	What credit cards do you accept?
10.	Do I get charged tax?

	Standing Orders
11.	What should I do if I am having trouble accessing Standing Orders?
12.	What Standing Order Plans do you offer?
13.	How do I order my standing order?

	Shipping
14.	What are my options for receiving backorders?
15.	How is my order shipped?
16.	What if my order arrives damaged?
17.	When will I receive my order?
18.	What is AudioGO's Return Policy?

General FAQ

Q 1.	What formats do you offer?
A.	We offer CD's, MP3CD's and Playaways. CD's hold up to 80 minutes of digital audio material. MP3CD's require a compatible player and hold up to 12 hours of material. Newer CD/DVD players are able to play MP3CD's. Playaways are pre-loaded digital players with one title. *Digital downloads available at OverDrive and NetLibrary
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Q 2.	What’s the difference between radio dramatization and unabridged audiobooks?
A.	Dramatization is an adaptation of a work such as a book, recorded with a full cast often including sound effects and music. Unabridged is the full unedited version of the original text.
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Q 3.	What literary genres are available from AudioGO?
A.	Adventure, African-American, Agatha Christie, Arkangel Shakespeare, Autobiography-Memoir, BBC Radio, BBC Video, Biography, Business, Children's, Classics, Comedy-Humor, Crime, Fantasy, Gentle Listens, Hardcover Westerns, Health, Historical, Horror, Inspirations, Liberary, Military, Mystery, Nature, Philosophy, Politics, Romance, Science Fiction, Self-Help, Series, Short Stories, Suspense, Travel, Thriller, True Crime, Western, Womens, Old Time Radio,
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Q 4.	Does AudioGO have a Privacy Policy?
A.	AudioGO is dedicated to protecting your privacy. Click Here to read our policy.
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My Account

Q 5.	How do I create a Library Account?
A.	Register Here If you have any questions, please call Customer Service at 1-800-621-0182. Office hours are Monday to Friday 8:30-5:00 P.M. Eastern Time.
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Q 6.	When am I billed?
A.	You will not be billed until your order leaves our shelves and is on its way to you.
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Q 7.	How do I change my email address, password, mailing/billing address or credit card number?
A.	You can change any of your information by clicking on Your Account and following the instructions.
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Ordering

Q 8.	Does AudioGO provide processing?
A.	Yes AudioGO can provide processing. For a quote, please fill out the Processing Specification Form.
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Q 9.	What credit cards do you accept?
A.	We accept Visa, MasterCard, American Express and Procurement Cards.
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Q 10.	Do I get charged tax?
A.	That depends on where you live. Customers in CA, CO, FL, MA, MD, MI, NJ, NY, RI, WA, WI and IL will be required to pay their state’s sales tax. This will be tabulated at check out.
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Standing Orders

Q 11.	What should I do if I am having trouble accessing Standing Orders?
A.	In order to access standing orders you must have an active web account. Register Here or call Customer Service at 1-800-621-0182 if you are having trouble logging in with your current account. Office hours are Monday to Friday 8:30-5:00 P.M. Eastern Time.
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Q 12.	What Standing Order Plans do you offer?
A.	You can see the list of the current Standing Order plans on the Standing Order entry page. Click Here to view our Standing Order Plan Descriptions.
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Q 13.	How do I order my standing order?
A.	Click here to for instructions on entering standing orders. Standing Orders
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Shipping

Q 14.	What are my options for receiving backorders?
A.	Backorders are shipped as they become available. The shipping is consolidated whenever possible.
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Q 15.	How is my order shipped?
A.	Orders are shipped Best Method based on cost unless otherwise requested by the customer.
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Q 16.	What if my order arrives damaged?
A.	In this rare instance, please email our Customer Service or call 1 (800) 621-0182 and we will promptly replace the damaged items.
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Q 17.	When will I receive my Order?
A.	We will e-mail you when your order leaves our facility. We will also give you a tracking number which you can follow the progress of your package.
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Q 18.	What is AudioGO's Return Policy?
A.	Items may be returned within 90 days of invoicing. A return authorization is required – please contact Customer Service at 800-621-0182. Processed items are non-returnable. Paid shipping will be available in the event of an AudioGO shipping error, for all other returns the cost of shipping is not covered by AudioGO.
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