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Frequently Asked QuestionsGeneral FAQs
General AnswersQ 1. What credit cards do you accept? A. We accept Visa, MasterCard and American Express. Q 2. How long does it take to get my order? A. That depends on which shipment choice you made. Once your shipment has been sent from our shelves we will e-mail you to let you know. We will also enclose your tracking number with which you can follow the progress of your package. Q 3. What formats do you offer? A. We sell unabridged audiobooks on CD, MP3CD and audiocassette. The CD has surpassed the audiocassette in popularity. All new cars come standard with these players. High quality discs hold approximately 74 minutes of digital audio material. Not quite as much as audiocassettes and that is why the same program on audiocassette may require more CD disks. MP3CD is the newest kid on the block. This format requires a compatible player. Some CD/DVD players may be able to read this format. The MP3CD can hold larger amounts of audio material than a single CD or audiocassette, 9-12 hours worth. Increased compression enables the capabilities of an MP3CD to hold up to 25 hours but this can result in a loss of quality and affect listening pleasure in certain players. An audiocassette, in the past, had been the most popular format for use. Each single cassette can hold more than 100 minutes of programming, typically the length is between 60-90 minutes to hold the best quality audio sound. A. That depends on where you live. Individual consumers in MA, RI, OH, MD, WI, FL, TX, TN, IL, PA, DC, WA will be required to pay their state’s sales tax. This will be tabulated at check out. Q 5. What’s the difference between radio dramatization, abridged and unabridged audiobooks? A. Dramatization is an adaptation of a work such as a book, recorded with a full cast often including sound effects and music. Abridged indicates that the original written works, after publication, have been edited from the original text to shorten the content, minimizing its size in one way or another. Unabridged is the full unedited version of the original text. BBC Audiobooks America creates unabridged audiobooks including dramatizations. Q 6. How do I change my credit card number? A. You can change any of your information by clicking on My Account from any page on our web site and following the instructions. A. You will not be billed until your order leaves our shelves and is on its way to you. Q 8. How do I change my email address, password or mailing/billing address? A. You can change any of your information by clicking on My Account and following the instructions. Q 9. It’s been several days, but I still haven’t gotten my order? A. We will e-mail you when your order leaves our facility. We will also give you a tracking number which you can follow up on. Q 10. What if my order arrives damaged? A. In this rare instance, please contact our Customer Service at customerservice@BBCAudiobooksAmerica.com or 1 (800) 621-0182 and we will promptly replace the damaged items. |
